Inside Sales Executive

Key Responsibilities

1. Customer Communication (Bengali-Focused)

• Make outbound calls and follow up on inquiries, leads, and referrals using company-provided databases or CRM tools.
• Communicate fluently in Bengali , establishing trust and rapport with customers in their native language.
• Understand customer pain points, preferences, and needs to recommend suitable products or services.
• Handle inbound calls or queries from Bengali-speaking customers in a courteous and helpful manner.

2. Lead Generation & Conversion

• Reach out to prospective leads through phone calls, WhatsApp, or email as per daily/monthly targets.
• Qualify leads and convert them into paying customers through effective sales conversations.
• Follow up with leads persistently and track status through CRM or lead management tools.
• Meet or exceed sales targets and performance KPIs (calls per day, conversions, follow-ups, etc.).

3. Product Presentation

• Clearly explain product or service features, benefits, pricing, offers, and terms to prospective customers.
• Handle objections and clarify doubts, ensuring the customer fully understands the offering before closing.
• Share brochures, demo links, price quotations, and other resources when needed.

4. Customer Relationship Management

• Maintain customer records accurately in CRM or Excel sheets as per company process.
• Follow up post-sale to ensure satisfaction and collect feedback.
• Identify opportunities for cross-selling or repeat business.
• Build long-term relationships with customers based on trust and support.

5. Reporting & Coordination

• Update daily work progress in reports and dashboards (calls made, leads converted, follow-ups pending).
• Collaborate with team members, marketing, or field sales to improve conversions.
• Share customer insights with the sales and product teams for future improvements.