Executive - Customer Service (1-2 Yrs) Bangalore (After-Sales/Customer Service)

Language - English, Kannada & Tamil (Mandate)Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner.- Resolve customer complaints and issues efficiently, escalating complex issues when necessary.- Maintain a high level of professionalism and empathy during all customer interactions.- Provide accurate information about products, services, and company policies.- Maintain records of customer interactions, transactions, feedback, and complaints.- Collaborate with other departments to resolve issues and ensure customer satisfaction.- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.Qualifications and Skills:- Bachelor s degree or equivalent- Proven experience in a customer service role (1-3 years preferred).- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Proficient with CRM systems and Microsoft Office Suite.- Ability to multitask and work in a fast-paced environment.- Positive attitude and a team player. (ref:updazz.com)

Payroll Type : Permanent