ServiceNow IT Senior Manager

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.
We are currently seeking a ServiceNow IT Senior Manager to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).
Responsibilities: Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement Asset Management processes for Hardware within the datacenter and end user space. Develop and implement continuous process improvements and operational efficiencies End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create / Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Analyze client contracts, Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow:up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad:hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Requirements: 9 years of experience in a similar role Advanced knowledge on Excel, Access, other tools to create reports and Dashboards Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer oriented, result delivery oriented, analytic thinking Preference Degree in a technical field Experience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy preferred. An Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP) will have an advantage Knowledge or experience with discovery tools such as SCCM/SMS/Flexera/Marimba/LANDesk/Altiris etc. Experience working in a managed services environment and with virtual teams
About NTT DATA
NTT DATA is a 30 billion trusted global innovator of business and technology services. We serve 75 of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start:up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R and D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata
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Job Type: Permanent