Executive - Customer Care - Travel (0-5 Yrs) Gurgaon/Gurugram/Noida (After-Sales/Customer Service)

Salary:- 15.5K in-hand (Fixed)- Up to - 20K in-hand Job Type:- Full-Time- 6 Days WorkingKey Responsibilities:1. Handle customer queries and concerns related to travel bookings, including flights, hotels, and holiday packages.2. Provide resolutions for complaints via voice support.3. Assist in making or modifying travel reservations as required.4. Ensure a seamless customer experience by following up on unresolved issues.5. Maintain a professional and empathetic tone during all interactions.Key Highlights:- Voice Process: Rotational shifts.- Shift Timings:- Women: Day shifts only for safety.- Others: Rotational shifts.- Travel Process Expertise: Prior experience in a similar domain will be preferred.Eligibility Criteria:1. Excellent communication skills in English and/or regional languages.2. Prior experience in customer service (preferably in travel processes) is an advantage.3. Comfortable working 6 days a week with rotational shifts. (ref:updazz.com)

Payroll Type : Permanent