Role: Billing Support Analyst (Grade 5 : 12)
Location: India (preferably Bengaluru)
Description:
The purpose of this role is to support Billing and payment applications of MVNE (Mobile Virtual Network Enabler) platform hosted both on:prem and on cloud (AWS). This role is also responsible for managing billing and payment processing for the MVNE.
Job Responsibilities:
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Provide L1/L2/L3 support for Billing and payment applications. Support coverage is 24x7 with full support provided during Irish business hours and on on:call rota basis outside of Irish business hours, including weekends
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Responsible for resolution of billing and payment incidents in accordance with established Service Level Agreements
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Co:ordinate resolution of incidents with third parties that are responsible for applications in their scope
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Carry out daily Application Health Check proactively to catch any symptoms that might lead to incidents and take measures proactively to avoid incident occurrence.
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Monitor application alerts raised by the application monitoring platform and resolve issues as and when identified by the monitoring platform
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Maintain up to date operational documentation, such as SOPs and application Runbooks
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Conduct thorough impact and root cause analysis of the incident and publish findings in incident report.
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Conduct end:to:end testing of new functionality developed prior to rolling out to production.
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Perform analysis on frequently occurring issues and make service improvement recommendations to resolve such issues from occurring.
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Responsible for SIM ordering process
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Carry out bill simulation run and validation
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Carry out scheduled billing run
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Responsible for payment processing for credit card and direct debit payments, including the handling of payment reversals and rejects
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Responsible for deployment of application code or configuration changes in the production environment.
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Create or update knowledge articles based on the incident and problem learning.
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Maintain up to date operational documentation, such as SOPs and application Runbooks
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Responding to business user queries
Must Have Skills:
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Strong Telecom knowledge.
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Hands:on experience with supporting Billing and payment applications
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Hands:on experience in running billing process and payment processing
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Knowledge of ITIL framework, with required experience in incident management, change management
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Experience in Application Monitoring tools such as Nagios, Xymon and cloudwatch
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Experience in handling high priority incidents (crisis calls)
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Strong skills on Java technologies vis: :vis Springboot, React, SOAP:UI web services,
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Excellent skills in Linux OS and shell scripting
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Strong PostgreSQL and Oracle database knowledge
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Good English verbal communication skills with the ability to explain things in a clear and non:technical way.
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Strong attention to detail and the ability to deliver high quality work.
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Should have the ability to identify right prioritization of incidents, which requires in:depth domain knowledge.
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Should be able to switch between various tasks seamlessly.
Nice to have:
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ITSM v3/v4 foundation certification.
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Capable of analysing new requirements and provide solution delivery estimates.
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Strong knowledge of the entire software development lifecycle.
Experience / Qualification
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Bachelor 's and/or Master 's degree in Computer Science, Engineering or related technical discipline.
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2 to 15 years of IT professional experience within a global organization.
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2 to 15 years of experience in Telecommunications service.
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2 to 15 years of experience working as billing support analyst experience
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Have a good understanding of application architecture, data architecture, inf
Job Type: Permanent
