Helpdesk Senior Associate

Roles and Responsibilities
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:Attend calls assigned by Service Desk.
:Ensure calls are resolved within SLA
:Experience in assemble and de:assemble Desktop and Laptop computer hardware.
:Experience of various application installation and basic troubleshooting.
:Printer troubleshooting, toner replacement.
:Incident and Change Request support to users.
:Experienced to communicate and manage vendor support.
:Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
Skillset Required
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:Minimum 2 years ' experience
:Troubleshoot desktop and laptop hardware.
:Clear understanding and hands:on experience of Microsoft windows client operating system installation, update, upgrade and migration.
:Working experience in MS Excel and PowerPoint.
Education (Essential): Technical graduate / Technical Diploma
Experience:1:3 Years
Support:India
Shift Timings (246) /Australian and New Zealand):186
Language Requirements (Primary/Secondary):English, Hindi
Shift Timings (246) /Australian and New Zealand):247
Language Requirements (Primary/Secondary):English, Hindi

Job Type: Permanent