Tele Sales Executive

Key Responsibilities

1. Outbound Calling

• Make outbound calls to potential customers using company-generated lead lists or CRM systems.
• Contact individuals or businesses to promote products or services.
• Initiate conversations to understand customer needs and preferences.

2. Sales Conversion

• Persuade prospects to purchase products or services by clearly explaining features, advantages, and benefits.
• Handle customer questions and objections with patience and professionalism.
• Close sales and achieve or exceed assigned sales targets on a daily, weekly, or monthly basis.

3. Lead Generation and Follow-up

• Follow up on leads generated through marketing campaigns, referrals, or online inquiries.
• Maintain a structured follow-up system for undecided prospects.
• Identify new potential leads through phone research or database exploration.

4. Product Knowledge

• Stay informed about the company s offerings, promotions, and service features.
• Attend regular training sessions to improve product knowledge and selling techniques.
• Be able to clearly and confidently explain products or services over the phone.

5. CRM and Reporting

• Accurately record customer details, call outcomes, and feedback in CRM systems or call logs.
• Prepare and submit daily or weekly reports on sales performance and lead status.
• Track progress against individual targets and team goals.

6. Customer Relationship Management

• Build rapport with customers to encourage repeat business and referrals.
• Deliver excellent service and maintain a polite and positive attitude during all interactions.
• Address basic customer concerns or direct them to the appropriate department.