IT Service Management Business Process Analyst

About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world 's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society 's evolving needs. Learn more aboutour What and our Whyand how we canworktogether.
ExxonMobil 's affiliates in India
ExxonMobil 's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
ExxonMobil 's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
ExxonMobil 's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.
The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil 's operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India
and the Energy Factor India
.
What role you will play in our team
Responsible for ensuring strong understanding of and adherence to IT Service Management/ITIL processes across EMIT. Work closely with stakeholders to expand the adoption of Incident, Change, Request, and Problem Management and achieve full value from ServiceNow capabilities. End to end planning and stewardship of rolling out new ServiceNow module capabilities. ServiceNow is emerging as a key IT ERP system and will be involved in multiple projects to facilitate GBS and other corporate strategies.
What you will do
:Define, maintain, and communicate IT Service Management (ITSM) policies and guardrails
:Actively monitor health of ITIL/ITSM processes and define improvement opportunities.
:Define/translate process requirements to user stories for ServiceNow ITSM system for development/implementation.
:Develop implementation strategy and design requirements to enable new functionality in ServiceNow.
:Engagement with key stakeholders to ensure ServiceNow is used effectively to meet their strategic objectives.
:SME for Incident, Change, Request, and Problem management use of ServiceNow for the corporation
:Interaction with ServiceNow vendor to understand new functionality, report new issues, or request enhancements.
:Provide training for ITIL/ITSM processes and related use of ServiceNow ITSM system for global participants.
About You
Skills and Qualifications
:B.S, BCA, BBA or any computer application related degrees or relevant
:1 to 3 years of equivalent work experience in ITIL or ITSM '
:Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.
:Background in IT operations (FI or applications).
:Strong communication skills : The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability.
:Strong MOC skills in order to coordinate changes to processes and system usage across EMIT a
Job Type: Permanent