Tech Support Engineer

Job location: Marathalli surrounding Bangalore&

Educational Qualification: Diploma / UG / PG

Remuneration: 12 to 15K( Petrol allowance - Extra )5lakhs insurance

Knowledge in Laptop spares replacement like motherboard, battery, keyboard, screen and all related to it is desired. Field support job. Dell laptops services.

Note:

1. Experienced Candidates will get salary from first month onwards others post Training&

2. Freshers also ok, Training will be provided.

3. Job notice period one month.&

Interested person send email your resume to us

Key Responsibilities :

1. Hardware Diagnosis and Repair :

• Diagnose hardware issues in Dell laptops, including motherboard failures, power-related issues, faulty screens, damaged keyboards, and battery problems.
• Perform component-level replacement for defective laptop parts such as motherboards, RAM, hard drives/SSDs, touchpads, hinges, fans, display panels, and more.
• Utilize standard hardware diagnostic tools and Dell proprietary utilities to identify faults.

2. Field Support and Onsite Service :

• Travel to customer locations within the designated service area to provide onsite repair services.
• Ensure timely resolution of hardware issues while maintaining high service quality standards.
• Manage time effectively to meet daily schedules and attend to multiple service calls if needed.

3. Spare Part Handling and Documentation :

• Maintain inventory of laptop spare parts, tools, and accessories required for field repairs.
• Accurately document all repair activities, including problem diagnosis, parts replaced, and actions taken, in service management systems or job sheets.
• Handle returned defective parts as per company protocols and assist in warranty claims or replacement procedures.

4. Customer Interaction and Service Excellence :

• Provide clear explanations to customers regarding the nature of issues and the steps taken to resolve them.
• Offer basic troubleshooting advice to users and educate them on preventive maintenance.
• Maintain a courteous and professional demeanor during all customer interactions.

5. Collaboration and Escalation :

• Work closely with the internal support team for technical assistance or escalations involving complex hardware faults.
• Communicate with vendors or Dell support teams when required for advanced diagnostics or warranty approvals.