Telecaller For Educational Counselling

As a Telecaller for Educational Counselling, you will be the first point of contact for potential students. Your role is to provide them with comprehensive information about our educational programs and assist them through the application process. You will need to engage with prospects, answer their queries, and help them make informed decisions regarding their education. Job Responsibilities

• Make outbound calls to prospective students to introduce educational programs.
• Answer inbound queries related to courses, fees, and enrollment procedures.
• Maintain a detailed record of calls and follow-ups in the CRM system.
• Provide accurate information to help students make informed enrollment decisions.
• Work closely with the admissions team to streamline the enrollment process.
• Stay updated on the latest educational programs and offerings.
• Conduct follow-up calls to ensure prospective students have all necessary information.

Qualifications

• High school diploma or equivalent; a degree in communication or related field is a plus.
• Previous experience in a telecalling or customer service role, preferably in the education sector.
• Excellent verbal communication skills in English; additional languages are a plus.
• Ability to handle a high volume of calls efficiently.
• Strong interpersonal skills and the ability to build rapport with potential students.

Job Profile : Telecaller for Educational Counselling
Industry : BPO, Diploma