Required Telecaller - Delhi

Key Responsibilities:
Make Outbound Calls: Contact potential/existing customers to promote products/services.
Handle Inbound Calls: Assist customers with inquiries, complaints, or support requests.
Maintain Customer Records: Update customer details and interaction history in CRM software.
Provide Product Information: Explain features and benefits clearly to customers.
Follow Up: Call back potential customers and follow up on previous conversations.
Handle Emails & Messages: Respond to customer queries via email, WhatsApp, and other communication channels.
Team Collaboration: Coordinate with sales, marketing, and customer support teams.

Required Skills:
Excellent Communication: Fluency in Hindi & English (both verbal and written).
Basic Computer Knowledge: Familiarity with MS Office, email handling, and CRM tools (preferred).
Confidence & Patience: Ability to handle different types of customers professionally.
Time Management: Ability to work under pressure and meet call targets.
Active Listening: Understanding customer needs and responding accordingly.