Customer Support - Inside Sales

Role and Responsibilities&

& Handle incoming customer calls related to international and domestic travel.&

& Understand the customer s travel needs and recommend suitable packages.&

& Assist customers with online bookings.&

& Answer travel-related queries on pricing, destinations, group sizes, and itinerary&

& Maintain records of conversations in CRM&

& Cross-sell and upsell other services like insurance, visa, etc.

& Skills:&

& Excellent communication and soft skills&

& Customer handling and sales ability&

& Patience and empathy&

& Basic computer and typing skills&

Performance Metrics (KPIs):

• Number of inbound/outbound calls or chats handled
• First response and average resolution time for support requests
• Lead-to-sale conversion rate
• Revenue generated from upselling/cross-selling
• Customer satisfaction score (CSAT)
• CRM and call documentation accuracy

The ideal candidate should be an excellent communicator with a good balance of sales acumen and problem-solving skills. If you re motivated, organized, and enjoy working in a fast-paced environment that combines service and sales, this role is for you.