Customer Care Role - Healthcare/Pharma (2-5 Yrs) Parwanoo (After-Sales/Customer Service)

We are seeking a customer-focused and detail-oriented Customer Care Executive to join our team in Parwanoo, HP. The ideal candidate will have at least 2 years of experience in a customer support role within the medical, healthcare, or biotech industry. This role is vital for ensuring exceptional service to clients, resolving inquiries efficiently, and maintaining positive relationships with healthcare professionals, distributors, and patients.Key Responsibilities:- Handle inbound and outbound calls, emails, and messages from customers regarding products, services, and support queries.- Resolve customer complaints, issues, and inquiries promptly and professionally.- Provide accurate information about product usage, order status, delivery timelines, and warranty terms.- Coordinate with internal departments (sales, logistics, technical support) to ensure timely resolution of customer concerns.- Maintain a high level of product knowledge to provide expert guidance and support.- Document customer interactions and feedback in CRM systems accurately and consistently.- Follow up with customers to ensure satisfaction and build lasting relationships.Required Skills & Qualifications:- Minimum 2 years of experience in customer service within the medical, healthcare, or biotech industry.- Bachelor s degree preferred (Science or Healthcare-related fields a plus).- Strong communication skills in English and Hindi.- Excellent listening, problem-solving, and interpersonal skills.- Proficient in Microsoft Office and familiar with CRM software. (ref:updazz.com)

Payroll Type : Permanent