Urgent Requirement For BPO Call Center In Coimbatore Location

Ideal candidates must have good communication skills in Tamil and basic understanding of English or Hindi . Prior experience in a call center or customer service role is an advantage, but freshers with a positive attitude and willingness to learn are also welcome.

Key Responsibilities:

1. Customer Call Handling

• Attend incoming calls from customers (inbound process) or make outgoing calls to customers (outbound process), as per project requirement.
• Communicate clearly and politely in Tamil to understand customer issues or requirements.
• Provide accurate information about the company s products, services, offers, or support procedures.
• Handle general queries, complaints, and service requests, and ensure customer satisfaction.

2. Problem Resolution

• Identify customer problems and provide appropriate solutions quickly and effectively.
• Escalate unresolved issues to senior executives or supervisors as per escalation matrix.
• Record feedback or complaints and follow up on them as per company policy.

3. Documentation and System Updates

• Enter customer details, call notes, and feedback into the system accurately during or after each call.
• Maintain records of all interactions and update status in CRM or internal software.
• Adhere to data privacy and customer confidentiality standards at all times.

4. Language Proficiency

• Converse fluently and professionally in Tamil throughout the call.
• Understand simple instructions in English or Hindi (depending on process and training materials).
• Use proper tone, language, and listening skills to create a positive customer experience.

5. Quality and Compliance

• Meet call quality standards, handling time, and accuracy targets as set by the company.
• Follow standard scripts, call flows, and compliance procedures during calls.
• Adhere to company policies, guidelines, and call center etiquette.

6. Team Support and Participation

• Attend daily briefings, team meetings, and training sessions.
• Participate in skill development programs and refresher training.
• Support team members in achieving collective targets and performance goals.

Required Skills and Qualifications:

• Minimum Qualification: 12th pass / Diploma / Graduate (in any discipline).
• Language Requirement: Fluency in Tamil (mandatory), with basic understanding of English or Hindi .
• Basic computer knowledge typing, navigating websites, and using CRM software.
• Good communication skills, listening ability, and customer-focused approach.
• Willingness to work in rotational shifts (including weekends if required).

Job Profile : Urgent requirement for BPO call center in Coimbatore location
Industry : BPO