Butterfly Learnings - Receptionist/Front Office Professional (0-4 Yrs) Pune/Ahmedabad (After-Sales/Customer Service)

- Greet parents and kids warmly, creating a friendly and welcoming atmosphere at respective centers.- Maintain a tidy and comfortable reception area.- Efficiently manage therapy session schedules, ensuring accurate appointments and timely reminders between parents and therapists.- Coordinate with senior supervisor for slot availability for new customers.- Respond to inquiries, emails, and phone calls from parents in a timely and helpful manner.- Assist parents in billing-related inquiries, providing accurate information about session fees and payment methods.- Kids assessment with doctors and onboarding new kids.- Responsible for renewal of subscription as per packages provided.- Work closely with the billing department to resolve any discrepancies.- Resolve issues and complaints raised by parents and therapist promptly and professionally,aiming for a high rate of issue resolution on the first contact.- Communicate parent-related information to the clinical team to enhance the quality of sessions.- Regularly collect and analyze feedback from parents and kids to assess the quality of services. (ref:updazz.com)

Payroll Type : Permanent