Associate - Customer Service & Assisted Sales (1-8 Yrs) Mumbai (After-Sales/Customer Service)

- Respond promptly and accurately to customer inquiries via phone, chat, and email to ensure a high level of customer satisfaction.- Engage with prospective customers to understand their needs and recommend suitable products from the available range.- Manage and track customer concerns, ensuring accurate handling and timely delivery of online orders through effective account management.- Provide end-to-end support across the customer lifecycle, including pre-sales consultation, order processing, troubleshooting, delivery updates, returns, payment issues, and post-sales assistance.- Assist customers during the online shopping journey through assisted sales, helping them make informed purchasing decisions and improving conversion rates. (ref:updazz.com)

Payroll Type : Permanent