Front Desk Receptionist - Female

Key Responsibilities

1. Visitor & Client Management

• Welcome guests and visitors warmly, make them feel comfortable, and inform the relevant staff member of their arrival.
• Maintain a clean and organized reception area.
• Manage the visitor logbook and issue visitor badges (if applicable).
• Guide visitors to the correct departments, meeting rooms, or service counters.

2. Call Handling

• Answer, screen, and forward incoming phone calls in a professional manner.
• Handle basic inquiries or direct them to the appropriate departments.
• Take messages accurately and ensure timely delivery to the concerned individuals.
• Maintain the phone directory and update extension lists as needed.

3. Appointment & Meeting Coordination

• Schedule, confirm, and manage appointments or meetings using calendars or scheduling software.
• Inform concerned employees about upcoming appointments or guest arrivals.
• Coordinate with housekeeping or pantry staff for meeting room readiness and hospitality arrangements.

4. Administrative Support

• Manage incoming and outgoing mail, packages, and couriers.
• Perform basic administrative duties such as filing, photocopying, scanning, and typing.
• Maintain office supplies and inform the Admin or HR department when stocks need to be replenished.
• Assist with data entry, documentation, and record keeping when required.

5. Office Maintenance Coordination

• Monitor cleanliness and presentation of the reception and waiting areas.
• Notify housekeeping, IT, or maintenance staff in case of any issue at the front office.
• Ensure all reception equipment (computers, phone systems, badge printers, etc.) are functioning properly.

6. Record Keeping & Reporting

• Maintain logs for visitors, deliveries, meetings, and other front-desk-related documentation.
• Provide regular front office activity reports or footfall data if needed.
• Support HR/Admin in maintaining attendance logs for guests or temporary staff.