Executive - Customer Support (4-7 Yrs) Chennai (After-Sales/Customer Service)

QUALIFICATIONS: - Any level of higher education.
-4 to 6 years of experience in International BPO (Voice) - Excellent communication and interpersonal skills - Proficient in order processing systems, spreadsheets, and word processing software.
-Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
-Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
-Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English.
-Proven experience as a customer service representative or similar role - Ability to handle stressful situations and diffuse upset customers - Proficient in using customer service software and CRM tools - Strong problem-solving skills, Critical thinking, making decision independently - Ability to multitask and manage time effectively - Attention to detail and accuracy - Ability to work in night shifts - Basics knowledge of Logistics, invoicing.
-Basics knowledge in retail business, Barcode or printing business is a plus. (ref:updazz.com)

Payroll Type : Permanent