Motilal Oswal - Branch Manager (8-15 Yrs) Bangalore (BFSI Sales)

As a branch leader, the individual holds a pivotal role in driving overall business performance, ensuring operational excellence, and maintaining high standards of service delivery. A primary responsibility is to lead the sales and brokerage revenue generation efforts by actively managing and supporting the Relationship Managers and Advisors.
-This includes closely monitoring their performance to ensure the achievement of individual and team Key Result Areas (KRAs). The leader must guide, motivate, and empower the team to drive client engagement, increase wallet share, and promote cross-selling of financial products.- In addition to overall sales performance, the role involves detailed revenue tracking and analysis across various dimensions - product-wise, segment-wise, and branch-level profitability.
-The leader must take ownership of the financial outcomes of the branch, ensuring that each product contributes positively to the revenue mix and aligns with organizational targets.
-By evaluating segment-based revenue and monitoring performance trends, the branch leader can proactively adapt strategies and allocate resources to optimize profitability.- Operational excellence is a critical component of this role. The branch leader is expected to ensure the smooth functioning of all back-office operations.
-This includes resolving customer or staff issues swiftly, eliminating bottlenecks in transaction processing, and ensuring all service delivery aspects are running efficiently.
-A seamless operational environment contributes directly to improved customer satisfaction and business retention.- To uphold service quality and meet organizational expectations, the branch leader must ensure that all branch operations adhere to the agreed Service Level Agreements (SLAs). These SLAs relate to both internal processes and client-facing services, such as turnaround times for client requests, compliance adherence, and timely reporting. Continuous monitoring and review of SLA performance are essential to maintain the credibility and reliability of the branch.
-The branch leader also plays a proactive role in process improvement. Regular interaction with clients and staff provides insights into potential inefficiencies or service gaps. Based on this feedback, the leader is expected to suggest and implement improvements in branch processes, systems, or workflows to enhance customer experience and operational efficiency. These improvements must align with compliance guidelines and organizational policies.- One of the most important responsibilities is manpower management. The branch leader is accountable for the recruitment, training, and retention of quality staff in line with approved headcount and budget.- Additionally, the leader must create a work culture that promotes ownership, accountability, and teamwork.- Overall, the branch leader must balance business development, operational management, and team leadership. The ability to multitask across revenue targets, process adherence, service delivery, and team development is critical for ensuring sustainable growth and excellence at the branch level. (ref:updazz.com)

Payroll Type : Permanent