BRISKPE - Assistant Manager - Customer Success (3-6 Yrs) Mumbai (After-Sales/Customer Service)

BRISKPE is a pioneering cross-border payments for MSME exporters and importers, making global trade faster, simpler, and more cost-efficient. Launched in 2023, BRISKPE empowers businesses to manage both inward and outward remittances with ease-whether you re receiving funds from international buyers or paying global suppliers. With local virtual accounts in key currencies, competitive forex rates, real-time tracking, and bank-grade compliance, the platform helps streamline global transactions, reduce costs, and improve cash flow. Designed for today s dynamic trade environment, BRISKPE is the trusted partner for businesses navigating the complexities of international commerce. Role Responsibilities:- 1. Develop and maintain long-term relationships with assigned accounts. 2. Generate revenue among client accounts, including upselling and cross-selling opportunities. 3. Serve as the single point of contact for assigned customers, providing a seamless experience. 4. Ensure clients receive requested products and services in a timely manner. 5. Effectively communicate client needs and feedback to the relevant teams. 6. Analyse client requirements and coordinate with internal stakeholders to meet them. 7. Forecast and track key client account metrics to gauge performance. 8. Manage projects through delivery leads and project managers, ensuring alignment between client goals and company objectives. 9. Identify and capitalize on opportunities to grow business with existing clients. 10. Coordinate with other departments (Delivery, Platform, Support) working on the same accounts to provide consistent service. 11. Handle multiple clients simultaneously while consistently meeting deadlines. 12. Prepare and manage requirement documents to ensure clarity and accuracy. Strive to achieve high levels of customer satisfaction (CSAT) by delivering exceptional service. Minimum Qualifications :1. 3 - 6 years of experience in customer success, account management, or a related field. 2. Strong interpersonal and communication skills. 3. Persistent follow-up abilities, ensuring you become a familiar presence at client premises. 4. Proactive, with a strong capability to handle challenging situations.- What BRISKPE Offers :1. Thriving and dynamic workplace environment with rapid growth.2. Close collaboration with the founders in a burgeoning early-stage enterprise.3. Experience transparency, strong leadership, and abundant avenues for personal and professional growth.4. Adaptability within a culture encourages and enables peak performance. (ref:updazz.com)

Payroll Type : Permanent