Desktop Support Engineer

Job Summary A Desktop Support Engineer provides critical technical support to end-users, resolving hardware, software, and network issues to ensure seamless business operations. This role combines hands-on troubleshooting with proactive system maintenance, serving as the frontline IT resource for organizations. Key Responsibilities Technical Support Resolve Level 1/2 issues for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot OS errors (Windows 10/11, macOS), application crashes (MS Office 365, Adobe), and driver conflicts. System Management Install, configure, and update operating systems, software, and security patches. Manage user accounts via Active Directory/Azure AD (password resets, group policies). Hardware Maintenance Diagnose/replace faulty components (RAM, HDD/SSD, motherboards). Maintain IT inventory and asset tracking. Network & Security Troubleshoot LAN/Wi-Fi, VPN, DNS, and DHCP issues. Implement antivirus solutions and enforce data security protocols. User Collaboration Guide end-users through solutions via phone, remote tools (TeamViewer), or in-person. Assist in onboarding/offboarding (workstation setup, access provisioning). Qualifications Technical Skills: Proficiency in Windows/macOS, M365, Active Directory, and basic networking. Hardware troubleshooting (A+ certification preferred). Soft Skills: Strong problem-solving, communication, and customer service abilities. Experience: 2+ years in desktop support or related IT roles. Familiarity with ITSM tools (ServiceNow, Jira) is a plus. Work Environment Location: On-site (office/corporate) with hybrid/remote flexibility. Schedule: Standard business hours; occasional on-call/weekend support.