Voice Support Executive Customer Handling Expert

Voice Support Executive Customer Handling Expert Job Description We 're looking for an enthusiastic and customer-focused Voice Process Executive to join our dynamic team. In this role, you 'll be the first point of contact for our customers, providing exceptional service by addressing their queries, resolving issues, and ensuring a positive experience over the phone Key Responsibilities: Customer Interaction: Handle inbound or outbound customer calls professionally and courteously, addressing inquiries, providing information, and resolving complaints. Issue Resolution: Diagnose and troubleshoot customer issues efficiently, offering appropriate solutions and escalating complex problems to the relevant teams when necessary. Information Management: Accurately record customer interactions and details into the system, ensuring all data is up-to-date and complete. Service Excellence: Adhere to call quality standards and established scripts, striving to exceed customer expectations on every call Ready to start your career with us submit your resume now Maria - HR