Required Telesales Executive - Ghaziabad

Job Summary:

The Telesales Executive plays a critical role in the sales process by engaging potential and existing customers over the phone to promote and sell products or services. This position demands excellent communication skills, a persuasive attitude, and a customer-centric approach to achieve sales targets and contribute to the company s growth. The Telesales Executive is responsible for generating leads, managing customer relationships, and closing sales, all while maintaining high levels of customer satisfaction.

Key Responsibilities:

1. Customer Interaction and Lead Generation:
   • Proactively contact potential customers via telephone to introduce and promote products or services.
   • Qualify leads by understanding customer needs and requirements.
   • Use a customer database or CRM system to track interactions, update records, and manage follow-up activities.
   • Identify new sales opportunities and generate leads through cold calling, referrals, and follow-up calls.
   • Respond promptly to inbound inquiries and convert them into sales opportunities.
2. Sales Process Management:
   • Present products and services to customers effectively, highlighting key features and benefits.
   • Explain product specifications, pricing, and promotions clearly and accurately.
   • Handle objections and queries professionally, using negotiation skills to close sales.
   • Achieve or exceed monthly and quarterly sales targets set by management.
   • Upsell and cross-sell additional products or services to maximize revenue.
   • Maintain comprehensive knowledge of the company s offerings and industry trends to provide accurate information.
3. Customer Relationship Management:
   • Build and maintain strong relationships with customers to encourage repeat business.
   • Follow up with customers after sales to ensure satisfaction and resolve any issues or complaints.
   • Provide exceptional customer service by addressing concerns promptly and professionally.
   • Maintain a positive and professional attitude during all customer interactions.
   • Coordinate with internal departments such as marketing, logistics, and customer support to ensure smooth order processing and delivery.
4. Reporting and Documentation:
   • Maintain accurate records of calls made, sales achieved, and customer feedback.
   • Prepare regular reports on sales performance, challenges, and market feedback for management review.
   • Track daily, weekly, and monthly performance metrics and suggest improvements.
   • Comply with company policies and legal regulations related to telemarketing and data privacy.

Skills and Qualifications:

• Educational Background:
  A minimum of a high school diploma or equivalent is required. A bachelor s degree in business, marketing, or a related field is preferred but not mandatory.
• Experience:
  Prior experience in telesales, telemarketing, or customer service roles is highly desirable. Experience in a similar industry or product line can be an advantage.
• Communication Skills:
  Excellent verbal communication skills with the ability to engage customers confidently and clearly. Good listening skills to understand customer needs and tailor responses accordingly.