Required Delivery Executive - Bangalore

Job Summary:

We are looking for dependable and customer-oriented Delivery Executives to join our logistics and delivery operations. The primary responsibility of this role is to pick up and deliver products to customers in a timely, safe, and professional manner. This role requires punctuality, navigation skills , and basic customer interaction. Whether delivering food, parcels, groceries, electronics, or documents, the Delivery Executive plays a critical role in ensuring customer satisfaction and maintaining the brand s reputation.

Key Responsibilities:

1. Pickup and Delivery

• Collect items from the warehouse, vendor, store, or restaurant as assigned
• Deliver packages to the correct customer address promptly and safely
• Obtain customer signatures, digital confirmation, or OTP verification upon successful delivery
• Handle return pickups or exchanges as required

2. Route Planning and Navigation

• Plan efficient delivery routes using GPS apps like Google Maps, company app, or pre-assigned routes
• Follow traffic rules and ensure timely delivery while minimizing fuel and travel time
• Adapt to last-minute route changes or order updates in coordination with dispatch team

3. Customer Service

• Communicate politely and professionally with customers during delivery
• Answer basic customer queries regarding the order or direct them to customer care
• Handle minor delivery-related complaints and report major concerns to supervisors

4. Documentation and Reporting

• Maintain accurate records of completed deliveries, returns, and payments (if applicable)
• Submit daily logs, mileage reports, or receipts to the team leader or operations manager
• Update delivery status in real-time using mobile app or tracking software

5. Cash Collection (If Applicable)

• Collect Cash on Delivery (COD) payments and submit collections at end of the day
• Ensure correct amount is collected and maintain accurate records
• Handle digital payments or scan UPI/QR codes as required

6. Vehicle Maintenance

• Ensure vehicle (bike/scooter/car) is in good running condition and roadworthy
• Conduct regular fuel checks, tire pressure checks, and basic upkeep
• Report any mechanical issues or accidents to the concerned department