UX Writer/Content Writer (3-6 Yrs) Bangalore (Content/Design)

Role: UX & CX WriterLocation: BangaloreEmployment Type: Full-TimeWe are seeking a creative and detail-oriented UX & CX Writer to join our team. The ideal candidate will be responsible for crafting clear, user-friendly content that enhances the customer experience across our fintech platform. This role involves collaborating with product, design, and support teams to ensure seamless communication and engagement for our users.RESPONSIBILITIES- Shape the experience by writing concise, user-friendly copy for app interfaces, tooltips, notifications, and error messages.- Enhance customer journeys with empathetic, clear, and engaging content across help centers, chatbots, and FAQs.- Collaborate with product, design, and support teams to improve clarity and usability in our platform s flows-from onboarding to transactions.- Refine our voice and tone, ensuring consistency across all user touchpoints.- Leverage user insights to test and optimize content, making interactions smoother and more intuitive.- Bridge gaps between UX and CX, ensuring our messaging aligns with user needs and expectations at every stage of their financial journey.QUALIFICATIONS- 3 years of experience in UX writing, content design, or customer experience writing.- Strong understanding of fintech, banking, or SaaS services (experience in neobanking is a plus!).- A knack for simplifying complex financial terms into easy-to-understand and actionable language.- Experience collaborating with designers, product managers, and customer support teams.- Familiarity with user research, A/B testing, and content strategy to optimize messaging.- Passion for helping global citizens navigate cross-border financial challenges. (ref:updazz.com)

Payroll Type : Permanent