Manager - Customer Relationship - Energy Sector (1-3 Yrs) Lucknow/UP (After-Sales/Customer Service)

Position Summary:We are seeking a proactive and customer-focused Customer Relationship Manager to join our team. The ideal candidate will be responsible for managing customer relationships, ensuring high customer satisfaction, handling queries, and maintaining client data with accuracy and confidentiality. Key Responsibilities: - Build and maintain strong relationships with existing and potential customers.- Handle customer queries and resolve complaints promptly and effectively.- Maintain accurate customer records and update databases regularly.- Coordinate with internal departments to ensure seamless service delivery.- Prepare reports on customer interactions and feedback.- Assist in developing and implementing customer retention strategies.- Monitor CRM systems and ensure data hygiene and accuracy.- Support the sales and marketing teams with customer insights and reports. Requirements:- Graduate in any discipline (preferred: Business Administration or relevant field).- 1-3 years of experience in a similar CRM or customer service role.- Excellent communication and interpersonal skills.- Strong problem-solving abilities and attention to detail.- Proficient in MS Office and CRM software (preferred).- Ability to multitask and work under pressure.What We Offer:- Salary upto 3.8 LPA Incentive upto 1 Lac- Opportunity to work with a growing brand in the energy sector.- Professional growth and learning environment.- Supportive team and positive workplace culture. (ref:updazz.com)

Payroll Type : Permanent