Required Relationship Executive - Chennai

Job Overview:

We are seeking a proactive and customer-focused Relationship Executive to manage and grow client relationships, assist in sales activities, and provide after-sales support. The ideal candidate will act as the bridge between the company and its customers, ensuring a smooth and satisfying client experience. This is a people-oriented role, ideal for candidates who enjoy building trust, communicating effectively, and helping customers make the best use of the company s products or services.

Key Responsibilities:

1. Client Relationship Management:

• Build and maintain strong relationships with new and existing customers.
• Serve as the first point of contact for client queries, feedback, and requests.
• Conduct regular follow-ups via calls, emails, or in-person visits to ensure customer satisfaction.

2. Sales Support:

• Understand client needs and recommend suitable products or services.
• Assist the sales team in converting leads into long-term customers.
• Share information on ongoing offers, promotions, or product updates.

3. Onboarding and Documentation:

• Guide customers through account setup, documentation, or order processing.
• Ensure proper records are maintained, and paperwork is complete and compliant.
• Coordinate with internal departments (operations, accounts, logistics) to fulfill customer requirements.

4. After-Sales Service:

• Provide support for post-purchase issues including service scheduling, complaints, or replacements.
• Track service satisfaction and resolve any concerns promptly.
• Collect and analyze feedback to help improve customer experience.

5. Reporting and Communication:

• Maintain a record of client interactions, transactions, and service history.
• Prepare regular reports on client status, feedback, and issue resolutions.
• Escalate unresolved issues to the appropriate departments or management team.

Job Profile : Relationship Executive
Industry : bsc-bca-bbm