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BPO Voice Process

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Spancore Technology s BPO Voice Process hiring in Coimbatore:
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Key Responsibilities:

1. Inbound Process Responsibilities:

  • Handle incoming calls from customers and address their concerns or queries.
  • Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking.
  • Maintain a calm, courteous tone during conversations, especially in high-stress or escalated scenarios.
  • Follow company-provided scripts or guidelines while personalizing communication as needed.
  • Ensure the first-call resolution (FCR) wherever possible and escalate unresolved issues to the appropriate department.

2. Outbound Process Responsibilities:

  • Make outgoing calls to prospective or existing customers for sales, feedback, appointment scheduling, recovery, or survey purposes.
  • Convince potential customers to purchase services or take specific actions (e.g., renew subscriptions, upgrade plans).
  • Handle rejections or objections professionally and keep the customer engaged.
  • Ensure all outbound interactions meet quality and compliance standards.

3. Data Entry and Call Logging:

  • Record details of customer interactions, comments, complaints, and actions taken in the CRM or call logging system.
  • Ensure accuracy and completeness of records for each call.
  • Maintain confidentiality of customer information as per data protection guidelines.

4. Team Coordination and Reporting:

  • Communicate effectively with team members and supervisors regarding issues, trends, or escalations.
  • Participate in team meetings, briefings, and training sessions as scheduled.
  • Share customer insights that may help improve product or service offerings.

Job Profile : BPO Voice Process
Industry : BPO
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About Employer
Freshersworld (Registered since June-2017)
Spancore Technology
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