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Customer Success/Presales Role (0-6 Yrs) Bangalore/Delhi (After-Sales/Customer Service)

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by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
Migrated From iimjobs: Customer Success (Technofunctional) Job Description: - Must have experience in RFP OR RFQ OR FDD OR API - Showcase our solution capabilities to potential customers, help set up sandboxes, configure solutions and make customization as per requirement.
-Manage the onboarding process for each new customer.
-Assist the sales team in driving and managing renewals.
-Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
-Maintain the records of conversations with clients.
-Manage the documentation for all clients, make required changes when necessary.
-Effectively manage and prioritize customer queries.
-Keep in touch with clients regularly to get feedback and updates.
-Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
-Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. What you should have: - 2-5 years of experience in a customer success support role - Looking for MBA freshers with B.tech/Computer Science or a relevant background - Exposure to Fintech/tech/BA background is preferred.
-Understanding of the technical documentation - Excellent verbal and written communication skills - Understanding of Technology like Java, API, Database, Postman etc. is a must.
-Knowledge in SaaS products will be an advantage. (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
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