Infosec Ventures - Senior Customer Success Associate (1-3 Yrs) Gurgaon/Gurugram (Marketing/PR/Advertising)

Sr. Associate/Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables and generating focused insights.Experience: Min. 2-3 Years of work experience as Associate Customer SuccessRequirements:- Candidates having exposure to the Cybersecurity industry will be preferred.- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.- Any bachelor s or master s degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.Roles:- Understand client business issues, operating business rules, data and standard operating procedures- Incorporate process changes in response to evolving business needs- Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks- Apply quality assurance best practices.- Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.- Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.- Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.- Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes. (ref:updazz.com)

Payroll Type : Permanent