Technical Support Engineer

Role : Technical solutions & Product promotion, Business development activities By Sales& We are looking for a Graduate Diploma/Mechanical Engineer or Relevant Discipline. Must have a Good Communication Skill in English/Hindi/Gujrati. Must a skill to coordinate with customers to visit sites and customer places. Must have a knowledge to work in MS office tools.

Key Responsibilities

1. Technical Solutions & Customer Support

• Provide timely and accurate technical assistance to customers regarding product usage, performance, and troubleshooting.
• Diagnose and resolve technical issues, ensuring minimum downtime for customers.
• Prepare and deliver technical presentations explaining products or services to customers and prospects.
• Suggest modifications or improvements to products based on customer feedback and technical evaluations.
• Collaborate with the product development team to communicate client requirements and technical challenges.

2. Product Promotion & Demonstration

• Promote the company s products to existing and potential customers through demonstrations, presentations, and workshops.
• Participate in trade shows, exhibitions, and technical events to showcase products.
• Develop marketing materials, technical datasheets, and presentations to highlight product features and advantages.
• Conduct product training sessions for customers, distributors, and internal teams.

3. Business Development & Sales Support

• Identify and develop new business opportunities within assigned territory or industry segment.
• Support the sales team in lead generation, qualifying prospects, and closing deals.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Provide pre-sales and post-sales technical support to ensure customer satisfaction.
• Negotiate technical and commercial terms with customers, ensuring profitable deals.

4. Documentation & Reporting

• Maintain detailed records of customer interactions, technical issues, and resolutions.
• Prepare reports on sales activities, market trends, and competitor analysis.
• Share regular updates with the management team on business development progress.
• Ensure compliance with company policies and industry standards in all technical and commercial activities.