Required Store Manager - Delhi

Job Description:&

A Store Manager is responsible for overseeing the day-to-day operations of a retail store, ensuring smooth business functioning, and achieving sales and profitability targets. The role involves managing staff, maintaining inventory, providing excellent customer service, and implementing effective sales strategies. A Store Manager acts as the link between senior management and frontline staff while ensuring that the store meets both operational and financial objectives. The ideal candidate should have strong leadership qualities, organizational skills, and the ability to motivate and guide a team while delivering an exceptional shopping experience to customers.

Key Responsibilities

1. Store Operations Management
   • Oversee daily store operations, including opening, closing, cash handling, and sales transactions.
   • Ensure cleanliness, safety, and compliance with company standards.
   • Implement and monitor standard operating procedures (SOPs) for smooth functioning.
2. Sales and Business Development
   • Achieve monthly and annual sales targets.
   • Monitor sales performance and analyze customer preferences and market trends.
   • Plan promotional activities, discounts, and campaigns to attract customers.
   • Upsell and cross-sell products to maximize revenue.
3. Inventory and Stock Management
   • Monitor stock levels and ensure timely replenishment of products.
   • Maintain accurate inventory records and reduce stock shrinkage or wastage.
   • Coordinate with suppliers and logistics teams for stock procurement and delivery.
4. Customer Service Excellence
   • Provide high-quality service to customers, resolving complaints and queries effectively.
   • Ensure a welcoming store environment to enhance customer experience.
   • Build strong customer relationships to encourage repeat business.
5. Team Leadership and Training
   • Recruit, train, and supervise store staff to maintain high service standards.
   • Assign duties, monitor performance, and provide feedback and motivation.
   • Conduct regular training on sales techniques, product knowledge, and customer service.
6. Financial & Administrative Responsibilities
   • Manage budgets, expenses, and profitability of the store.
   • Oversee billing, cash management, and daily sales reports.
   • Ensure compliance with audit, safety, and company policies.
7. Reporting & Communication
   • Prepare regular sales, expense, and performance reports for management.
   • Communicate company goals, new policies, and updates to store staff.
   • Act as the point of contact between senior management and store employees.

Skills and Competencies

• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Sales-driven mindset with problem-solving and conflict management skills.
• Knowledge of retail operations, merchandising, and inventory management.