BPO Executive Telecaller

Key Responsibilities

1. Lead Generation and Prospecting
   • Make outbound calls to potential buyers from the company database, online inquiries, or marketing campaigns.
   • Contact prospective clients to introduce ongoing or upcoming real estate projects.
   • Generate interest and qualify leads based on their property requirements, budget, and location preference.
2. Customer Engagement
   • Provide detailed information about properties, pricing, amenities, payment plans, and other project highlights.
   • Listen actively to customer needs and recommend the most suitable project options.
   • Maintain a courteous, professional, and persuasive tone during conversations.
3. Follow-ups and Relationship Building
   • Follow up with interested clients to encourage further engagement.
   • Remind clients about scheduled site visits or meetings with sales executives.
   • Build trust and rapport to convert inquiries into serious prospects.
4. Coordination with Sales Team
   • Transfer qualified leads to the field sales or business development team.
   • Schedule site visits and coordinate with on-ground sales representatives.
   • Ensure seamless communication between clients and the sales department.
5. Database Management
   • Update CRM systems or Excel sheets with client details, call logs, and follow-up status.
   • Maintain accuracy of records for tracking conversions and customer interactions.
   • Segment leads into categories (hot, warm, cold) for effective follow-up strategies.
6. Handling Inbound Calls
   • Attend calls from interested buyers seeking details of projects.
   • Provide accurate information regarding availability, payment plans, and offers.
   • Capture caller information and convert inquiries into leads.
7. Market and Product Knowledge
   • Stay updated about the company s real estate projects, offers, and inventory.
   • Maintain knowledge of competitor projects, pricing, and trends.
   • Share market insights with management for strategic planning.
8. Achieving Targets
   • Meet or exceed daily and monthly call targets, lead generation goals, and appointment setting benchmarks.
   • Contribute to overall sales performance by converting maximum leads into site visits.

Skills Required

1. Communication Skills
   • Fluent in English, Hindi, and local language (as per region).
   • Clear, polite, and persuasive telephone manner.
2. Sales and Persuasion
   • Strong ability to influence decisi