Required Relationship Manager - Dehradun

Key Responsibilities

1. Client Relationship Management
   • Build and maintain long-term relationships with clients through regular interactions.
   • Understand client needs, preferences, and financial or business goals.
   • Serve as a trusted advisor to clients and offer tailored solutions.
2. Business Development & Sales
   • Identify new business opportunities from existing clients (cross-selling and upselling).
   • Acquire new clients through referrals, networking, and direct interactions.
   • Meet assigned sales and revenue targets by promoting relevant products or services.
3. Customer Service & Support
   • Act as the first point of contact for clients regarding queries, concerns, or complaints.
   • Provide prompt solutions to client issues to maintain satisfaction.
   • Coordinate with internal departments to ensure smooth delivery of products/services.
4. Market Research & Analysis
   • Analyze customer behavior, preferences, and market trends.
   • Keep track of competitor activities and suggest strategies for retaining clients.
   • Provide feedback to management on customer expectations and product improvements.
5. Account Management
   • Maintain up-to-date client information and transaction history in CRM systems.
   • Monitor client accounts for activity, profitability, and growth potential.
   • Conduct periodic reviews and share reports with management.
6. Event & Networking Participation
   • Represent the company at industry events, trade shows, or client meetings.
   • Strengthen client engagement through seminars, webinars, and customer appreciation programs.
7. Team Collaboration
   • Work closely with product, operations, and support teams to ensure client satisfaction.
   • Share client insights and market intelligence with cross-functional teams.
   • Mentor junior relationship executives when required.

Required Skills & Competencies

• Customer Service Orientation: Ability to build rapport and maintain positive client relationships.
• Sales & Negotiation Skills: Strong ability to persuade clients and close deals.
• Communication Skills: Excellent verbal and written communication for client interactions.
• Problem-Solving: Ability to resolve conflicts and address client issues effectively.
• Analytical Skills: Capability to analyze customer data and market trends.
• Time Management: Ability to prioritize multiple client accounts efficiently.
• Tech Savvy: Familiarity with CRM software, MS Office, and digital communication tools.
• Interpersonal Skills: Empathy, patience, and a custom...