Required Relationship Executive - Bangalore

Job Overview

A Relationship Executive in outbound lead generation is responsible for promoting and selling banking products such as Personal Loans (PL) , Home Loans (HL) , Investment & Insurance Products (IPG) , Credit Cards (CC) , Customer Value Management (CVM) , and Relationship Acquisition (RA) . The role involves calling potential customers , generating qualified leads , building strong customer relationships , and achieving monthly sales targets . This is a target-driven role requiring excellent communication, product knowledge, and sales negotiation skills . The Relationship Executive acts as a link between the bank and the customers , ensuring customer satisfaction while maximizing revenue generation.

Key Responsibilities

1. Outbound Lead Generation & Prospecting

• Make outbound calls to potential customers from the bank s leads database or through cold calling.
• Pitch relevant banking products based on the customer s profile and financial needs.
• Explain the benefits, features, and eligibility criteria of products like PL, HL, IPG, CC, CVM, and RA .
• Generate qualified leads and hand them over to the field sales team for further conversion if required.
• Maintain a high call volume daily to maximize outreach.

2. Sales & Conversion

• Achieve monthly and quarterly sales targets for assigned banking products.
• Persuade customers to purchase products by highlighting benefits, offers, and personalized solutions.
• Manage objections effectively and provide accurate information to gain customer trust.
• Upsell and cross-sell relevant products to existing customers based on their needs and credit history.
• Ensure high lead-to-conversion ratios through persistent follow-ups.

3. Product Knowledge & Customer Consultation

• Stay updated on banking products, interest rates, policies, and promotional offers .
• Understand the customer s financial situation and recommend suitable products accordingly.
• Explain loan eligibility criteria, repayment plans, credit card benefits, and investment opportunities .
• Handle customer queries and ensure a smooth onboarding process .

4. Customer Relationship Management

• Build and maintain long-term relationships with customers.
• Act as a trusted advisor, helping customers make informed financial decisions.
• Manage follow-up calls to nurture customer interest and improve retention rates.
• Provide after-sales support , ensuring customer satisfaction and loyalty.

5. Data Management & Reporting

• Maintain accurate call records, lead databases, and follow-up schedules .
• Update CRM systems with lead status and customer interactions regularly.
• Prepare daily, weekly, and monthly reports on lead generation, conversion rates, and revenue contributions.
• Share performance updates with the Team Leader / Sales Manager .

Products Handled

As a Relationship Executive , you will focus on multiple banking products, including:

• PL (Personal Loans): Assist customers in availing...