Required Telecaller - Coimbatore

Job Overview

A Telecaller is responsible for contacting potential and existing clients via phone, email, or other communication channels to promote products or services, generate leads, and drive sales. This role requires excellent communication, persuasion, and customer service skills . Telecallers act as the first point of contact for the organization, representing the company professionally, maintaining client relationships, and contributing to business growth and revenue generation .

Key Responsibilities

1. Lead Generation & Prospecting

• Contact potential clients through cold calls, warm leads, and inbound inquiries .
• Identify potential customers and assess their needs, preferences, and buying potential .
• Maintain and update a database of leads and contacts for follow-ups.
• Research and identify new market opportunities to expand the client base .

2. Product & Service Promotion

• Promote the company s products, services, or solutions to prospective clients.
• Explain features, benefits, and pricing clearly to help clients make informed decisions.
• Stay updated on product knowledge, promotions, and competitor offerings .
• Participate in sales campaigns and promotional events to generate leads.

3. Customer Interaction & Relationship Management

• Build and maintain strong relationships with existing and potential clients .
• Follow up with leads to ensure timely conversion into sales.
• Address client queries and provide solutions in a professional and courteous manner .
• Gather customer feedback and provide insights to improve service quality and product offerings .

4. Sales & Conversion

• Convert leads into sales through persuasive communication and consultative selling .
• Upsell or cross-sell products/services to maximize revenue opportunities.
• Meet or exceed daily, weekly, and monthly sales targets .
• Maintain a positive and goal-oriented approach to achieve individual and team targets.

5. Documentation & Reporting

• Record all calls, interactions, and follow-ups in CRM systems or lead management software .
• Prepare daily, weekly, and monthly reports on call volume, lead status, and conversions.
• Track performance metrics such as calls made, leads generated, and sales achieved .
• Provide feedback and suggestions to improve telecalling processes and scripts .

6. Coordination & Teamwork

• Work closely with sales, marketing, and operations teams to ensure smooth workflow.
• Share insights and customer feedback to help the team refine strategies.
• Participate in team meetings, training sessions, and brainstorming activities .
• Support colleagues in achieving overall team targets and organizational goals .

7. Quality & Compliance

• Follow company policies, telecalling scripts, and standard operating procedures (SOPs).
• Ensure compliance with data privacy, confidentiality, and regulatory guidelines .
• Maintain professional conduct and ethical standards during all client interac...