Call Center Executive

Job description: Our business thrives on customer satisfaction, and we are looking for Call Center Executive to join our team and handle customer interactions effectively. Job Responsibilities: As a Call Center Executive, you will handle three types of call processes: Order Confirmation Calls Contact customers who have placed orders to confirm details and ensure a smooth fulfillment process. Abandoned Cart Recovery Calls Reach out to customers who left items in their cart and persuade them to complete their purchase. NDR (Non-Delivery Report) Calls Assist customers whose orders were not delivered, understand their concerns, and take necessary actions to ensure successful delivery. Key Duties: & Call customers to confirm and verify order details. & Persuade potential customers to complete their pending orders. Understand customer issues related to undelivered orders and coordinate resolutions. Job Types: Full-time, Permanent Work Location: In person
Job Profile : Call Center Executive
Industry : BPO