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Technical Support Executive

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Designation -Technical Support Executive

Job description

Technical support via phone, email, chat
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Troubleshooting technical issues related to software, platform
Documenting customer issues in ticketing system
Collaborating with technical support teams
Research and identify solutions to new technical problems
Retention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries&
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.

Required Candidate profile

Experience: 6 months - 1 year or Freshers with good communication skills
Stock Market knowledge required
Must be a Graduate Degree
Best Communication with Convincing & Presentation skills
Excellent overall writing skills in a number of different styles/tones
High comprehension of tools like Microsoft Word and Google Docs
Impeccable spelling and grammar
Great research, organizational, and learning skills
Understanding of system administration in Microsoft environments
An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
Understanding of REST APIs.


Employment Type: Full Time, Permanent
&

Job Profile : Technical Support Executive
Industry : bsc-bca-bbm, tech-support
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Freshersworld (Registered since June-2017)
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