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Customer Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool&
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal&
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines& Work productively whilst maintaining exceptional call/data quality standards in line with targets&
Contribute to the team through open and regular communication with peers / supervisors&
Adhere to all company or departmental policies and procedures (personnel and operational)&
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process&
Maintain regular and punctual attendance in line with company policies and procedures&
Minimise customer complaints and escalations by providing exceptional service and call control

Required Skills & Competencies

1. Technical Skills

  • Basic knowledge of customer support tools and CRM systems.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint).
  • Familiarity with email, chat platforms, and ticketing systems is a plus.

2. Communication Skills

  • Excellent verbal and written communication skills in English and regional languages.
  • Ability to explain solutions clearly, patiently, and confidently .
  • Active listening skills to understand customer concerns effectively.

3. Personal Attributes

  • Customer-oriented mindset with a passion for helping people.
  • Strong problem-solving and conflict-resolution skills.
  • Positive attitude, adaptability, and ability to work under pressure .
  • Good time management, organization, and multitasking abilities.

Job Profile : Customer Support Executive
Industry : Diploma, bsc-bca-bbm, Walkin, tech-support, contingent
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Freshersworld (Registered since June-2017)
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