Admission Counsellor - Telecalling

Key Responsibilities

1. Student Counselling & Guidance

• Counsel students and parents over phone calls about courses, colleges, and admission procedures .
• Understand students educational background, career goals, and preferences to suggest suitable programs.
• Explain course curriculum, duration, eligibility criteria, fee structure, and job opportunities .
• Assist students in making well-informed decisions about their education and career path.

2. Telecalling & Lead Management

• Make outbound calls to potential students and parents from the given database.
• Handle inbound calls from enquiries and provide detailed information.
• Maintain a high volume of daily calls to reach maximum prospects.
• Generate new leads through cold calling, referrals, and database follow-ups .
• Keep track of student interactions and follow-ups using CRM or lead management systems.

3. Admission Process Support

• Guide students through the entire admission process , from application to enrollment.
• Provide assistance with form filling, document submission, and fee payment procedures .
• Coordinate with internal teams to ensure a smooth onboarding experience for students.
• Share updates about important deadlines, entrance exams, and admission schedules .

4. Sales & Conversion

• Achieve monthly and quarterly admission targets through effective telecalling and counselling.
• Convince and motivate students and parents to choose suitable academic programs.
• Handle objections confidently and convert enquiries into confirmed admissions .
• Suggest value-added programs or additional courses where applicable.

5. Database & Reporting

• Maintain accurate records of calls, enquiries, leads, and admissions in the system.
• Update the database regularly with new leads and follow-up details.
• Prepare and submit daily, weekly, and monthly reports on enquiry status, conversion rates, and targets achieved.

6. Customer Relationship Management

• Build and maintain positive relationships with students and parents .
• Ensure a high level of student satisfaction through proper guidance and support.
• Provide post-admission assistance when required.
• Act as the first point of contact for students seeking help regarding admission-related queries.

7. Coordination & Teamwork

• Collaborate with marketing, operations, and academic departments for smooth student onboarding.
• Share insights about student demands, market trends, and competitor offerings .
• Participate in team meetings, workshops, and training sessions to enhance counselling skills .