Back Office Executive

Job Overview

We are seeking a Back Office Executive to manage student inquiries, follow up with potential leads, and handle customer communications . The role involves making outbound calls to interested students, providing information about our courses/services, and ensuring timely follow-ups to maximize conversions.

Key Responsibilities

• Call interested students from the provided database and explain course details or services.
• Handle inquiries from potential customers and provide accurate information.
• Maintain regular follow-ups with leads to ensure conversions.
• Update and manage records in the CRM or database.
• Coordinate with the sales and counseling team to support enrollment processes.
• Prepare daily call and follow-up reports for management review.

Eligibility Criteria

• Education: Minimum 12th pass; graduates preferred.
• Experience: Freshers are welcome; prior experience in calling, back office, or counseling roles is an advantage.
• Languages: Good communication skills in English, Hindi, or regional languages .

Required Skills

• Excellent verbal communication and customer-handling skills.
• Ability to convince and guide students regarding course options.
• Good knowledge of MS Office, emails, and basic computer operations .
• Positive attitude, patience, and a target-oriented approach.

Job Profile : Back Office Executive
Industry : Walkin, computer-operator