Front Office In-charge

Key Responsibilities

1. Front Desk Operations Management

• Oversee the daily operations of the front office and reception area .
• Ensure that the reception is neat, presentable, and well-organized at all times.
• Supervise and guide the front office team to provide exceptional customer service .
• Greet visitors warmly and ensure a smooth check-in/check-out process .
• Handle incoming calls, emails, and messages promptly and professionally.

2. Guest Relations & Customer Service

• Serve as the primary point of contact for visitors, clients, and vendors.
• Provide accurate information about the company s services, departments, and procedures.
• Resolve guest complaints and issues effectively to ensure high customer satisfaction.
• Coordinate with relevant departments to handle special client requests and requirements.
• Maintain a customer-centric approach while managing front office activities.

3. Staff Supervision & Training

• Lead and manage the reception staff, front office executives, and support personnel .
• Assign daily tasks, monitor performance, and ensure efficient workflow .
• Train team members on customer service, phone etiquette, and company policies .
• Conduct periodic performance reviews and provide constructive feedback.
• Foster a positive and collaborative team environment.

4. Administrative Coordination

• Maintain visitor logs, appointment schedules, and meeting room bookings.
• Manage courier services, incoming/outgoing mail, and front office supplies .
• Handle petty cash and maintain expense records for front desk operations.
• Prepare and submit reports on front office activities, visitor statistics, and issues encountered .
• Assist HR and Admin teams in coordinating interviews and onboarding sessions when required.

5. Security & Compliance Management

• Ensure visitor verification and maintain strict access control.
• Work closely with the security team to manage safety protocols.
• Ensure compliance with organizational policies, health regulations, and safety guidelines .
• Monitor CCTV footage and maintain a record of security incidents, if any.

6. Coordination with Internal Departments

• Act as a liaison between management, employees, and visitors .
• Work closely with other departments, including HR, Admin, Accounts, and Operations , to ensure seamless coordination.
• Share important information, schedules, and updates with relevant teams.
• Assist management in planning company events, meetings, and conferences.

Required Skills and Competencies

1. Customer Service Excellence

• Ability to handle guests, clients, and vendors with professionalism.