Required Collection Agent - Delhi

Introduction

A Collection Agent plays a vital role in managing a company s outstanding payments and overdue accounts by contacting customers and ensuring timely recovery of dues. Collection agents work across various sectors such as banking, NBFCs, financial institutions, credit card companies, telecom providers, e-commerce platforms, and utility companies . The role requires a combination of communication, negotiation, and problem-solving skills to handle customers effectively while maintaining a positive relationship. A collection agent must act professionally, ethically, and respectfully to protect the company s reputation while achieving collection targets .

Key Responsibilities

1. Debt Recovery & Follow-ups

• Contact customers with overdue payments through phone calls, SMS, emails, or field visits.
• Explain pending payment details, account status, and outstanding balances clearly.
• Persuade customers to clear dues within the stipulated timelines .
• Follow up regularly until the payment is received or a repayment arrangement is finalized.

2. Negotiation & Payment Arrangements

• Understand customers financial situations and negotiate repayment plans accordingly.
• Offer solutions like installments, rescheduling, or settlement options if permitted by company policy.
• Handle objections and resolve payment-related disputes professionally.
• Maintain a customer-first approach while ensuring company interests are protected.

3. Record Management & Documentation

• Maintain accurate records of all calls, visits, promises-to-pay, and follow-ups in the CRM or company database.
• Update customer information regularly, including contact details, payment history, and agreements .
• Prepare and submit daily, weekly, and monthly collection reports to supervisors.

4. Customer Service & Relationship Management

• Build trust with customers by explaining payment terms, penalties, and legal implications transparently.
• Handle customer queries and concerns regarding outstanding payments.
• Ensure a professional and courteous tone during all interactions to maintain goodwill.
• Escalate unresolved cases to the senior collection team or legal department .

5. Coordination with Internal Teams

• Work closely with the accounts, legal, and recovery departments to speed up collections.
• Coordinate with the sales and customer service teams for customer account verifications.
• Assist the finance department in preparing bad debt reports and recovery forecasts .

6. Compliance & Legal Adherence

• Follow company policies, RBI guidelines, and local laws while handling collections.
• Ensure ethical practices and avoid any form of rude or misconduct during recovery efforts.
• Stay updated on legal procedures, repossession guidelines, and dispute resolutions related to collections.

7. Target Achievement

• Meet or exceed monthly and quarterly collection targets set by the organization.
• Monitor personal performance and improve recovery rates through effective communication.
• Provide regular updates to the reporting manager on key accounts and h...