Required Telecaller - Indore

Introduction

A Telecaller is a vital part of a company s sales, customer support, and communication strategy . They act as a bridge between the organization and customers, ensuring smooth communication, generating leads, resolving customer queries, and promoting products or services. Telecallers are commonly employed in sectors like BPOs, real estate, banking, e-commerce, insurance, education, healthcare, retail, and service industries . The role demands excellent communication skills, patience, persuasive abilities, and a customer-centric approach . A successful telecaller represents the company professionally and contributes significantly to customer satisfaction, business growth, and revenue generation .

Key Responsibilities

1. Outbound Calling

• Contact potential customers to promote products, services, or offers.
• Generate leads and set up appointments for the sales team.
• Follow company-provided scripts or guidelines while interacting with customers.
• Handle cold calls and warm leads to convert prospects into customers.

2. Inbound Calling

• Answer incoming calls from customers regarding inquiries, complaints, or requests.
• Provide accurate product or service information to callers.
• Resolve customer issues or escalate them to relevant departments if necessary.
• Ensure a polite and professional tone while addressing concerns.

3. Customer Relationship Management (CRM)

• Maintain an updated database of customer information, leads, and follow-up details.
• Log all call interactions, discussions, and outcomes in the company s CRM system.
• Build and maintain long-term relationships with customers to enhance retention.
• Update customers on new products, offers, or company policies.

4. Sales & Lead Generation

• Meet or exceed daily, weekly, and monthly sales targets set by the company.
• Convert inquiries into successful sales opportunities.
• Cross-sell and up-sell products or services to increase revenue.
• Follow up with potential leads through calls, messages, and emails to close deals.

5. Complaint Handling & Problem Solving

• Listen carefully to customer complaints and provide effective solutions.
• Ensure issues are resolved within the given time frame.
• Maintain a positive attitude and calm approach while dealing with difficult customers.
• Coordinate with other departments to resolve service-related concerns.

6. Reporting & Coordination

• Prepare daily, weekly, and monthly reports on calls made, leads generated, and sales achieved .
• Work closely with the sales, marketing, and support teams to improve conversions.
• Participate in team meetings and training sessions to stay updated on products and techniques.

Required Skills & Competencies

1. Communication Skills

• Excellent verbal and listening skills in the required language(s).
• Ability to convey information clearly and persuasively.
• Proficiency in English, Hindi, or regional languages depending on the target market.