International BPO Voice Process

Webvio Technologies Private Limited is #Hiring

Introduction

We are seeking enthusiastic candidates to join our US Airlines Sales team as part of our International BPO Voice Process . The role involves assisting US customers with their flight bookings, handling queries, providing information on schedules and fares, and converting inquiries into confirmed reservations. This is an inbound telesales position , ideal for candidates with excellent communication skills, a persuasive personality, and the ability to work in a US time zone shift .

Key Responsibilities

1. Customer Interaction & Sales

• Handle incoming calls from US customers regarding flight bookings, cancellations, rescheduling, and general queries.
• Provide accurate information on flight schedules, fares, and travel policies .
• Assist customers in completing ticket bookings, modifications, and payments .
• Achieve daily or weekly sales targets and maintain high conversion rates.

2. Customer Service & Query Resolution

• Respond promptly and professionally to customer inquiries and complaints .
• Resolve issues related to ticketing, payment, and travel documentation .
• Ensure a positive customer experience by providing accurate and helpful assistance .

3. Documentation & Reporting

• Maintain records of customer interactions, bookings, and sales conversions .
• Generate and submit daily or weekly reports on performance and targets achieved.
• Follow company policies and standard operating procedures for all transactions.

4. Compliance & Process Adherence

• Adhere to international call handling protocols and airline regulations .
• Ensure data privacy and security while handling customer information.
• Participate in training and process updates to stay informed about airline products and promotions.

Required Skills & Competencies

Technical Skills

• Comfortable using ticketing software, CRM tools, and call center systems .
• Basic computer skills including MS Office, internet navigation, and email communication .
• Familiarity with airline booking processes is a plus.

Soft Skills

• Excellent English communication skills (verbal and written) with an American accent preferred.
• Strong persuasion and negotiation abilities to convert inquiries into sales.
• Patience, active listening, and customer-centric approach .
• Ability to work under pressure and meet sales targets .
• Team player with a positive attitude and willingness to learn .

Job Profile : International BPO Voice Process
Industry : BPO