Required Telecaller - Ahmedabad

Key Responsibilities

1. Customer Communication

• Make outbound calls and attend inbound calls to engage with potential and existing customers .
• Speak clearly, confidently, and persuasively while maintaining a friendly and professional tone .
• Understand customer requirements, listen actively, and address their queries effectively.
• Build positive relationships and enhance customer satisfaction through excellent service.

2. Lead Generation & Sales Support

• Generate leads by reaching out to potential customers and introducing products or services.
• Follow up with prospects and convert inquiries into confirmed sales or appointments .
• Assist the sales team by scheduling meetings and updating client requirements.
• Meet and exceed daily, weekly, and monthly call targets and conversion goals .

3. Customer Relationship Management (CRM)

• Accurately update customer details, call logs, and interaction records in the CRM system .
• Maintain up-to-date databases for leads, prospects, and customer information.
• Ensure timely follow-ups and maintain a structured approach to customer engagement.

4. Problem-Solving & Query Handling

• Identify customer concerns and provide appropriate solutions or escalate issues when necessary.
• Stay updated on product knowledge to answer queries confidently.
• Resolve complaints quickly to ensure customer retention and satisfaction .

5. Reporting & Documentation

• Maintain records of calls, lead status, and daily activities.
• Share daily, weekly, and monthly reports with the team leader or manager.
• Collaborate with the sales and operations teams for better process efficiency.