Front Desk Officer / Receptionist

Key Responsibilities

1. Reception & Visitor Management

• Greet and welcome students, parents, visitors, and staff with courtesy and professionalism.
• Ensure visitors sign in, issue visitor badges, and guide them to the appropriate departments or personnel.
• Maintain a clean, organized, and professional front desk area at all times.

2. Telephone & Communication Handling

• Answer, screen, and route incoming calls promptly and accurately.
• Respond to queries from parents, students, and visitors in a polite and professional manner.
• Take messages and forward them to the concerned staff or department.
• Manage school email communication and respond to general inquiries.

3. Student & Parent Assistance

• Provide accurate information about school facilities, events, admission procedures, and schedules.
• Assist parents and students with forms, certificates, and other school-related requests.
• Handle appointment scheduling for parents to meet teachers, coordinators, or the principal.

4. Administrative Support

• Maintain student attendance records, admission forms, and other official documents.
• Support administrative staff in preparing circulars, notices, and newsletters.
• Assist with data entry, filing, and maintaining student and staff databases.
• Manage courier services, letters, and incoming/outgoing mail.

5. Event & Meeting Coordination

• Help organize school events, meetings, and parent-teacher conferences.
• Reserve meeting rooms and prepare necessary materials for school events.
• Ensure smooth communication between school management, teachers, and parents during events.

6. Safety & Security Responsibilities

• Monitor and control access to the school premises from the reception area.
• Ensure visitor protocols are followed strictly for student safety.
• Report any suspicious activity or safety concerns to the management immediately.

Required Skills and Competencies

• Excellent Communication Skills: Ability to interact clearly and confidently with students, parents, and staff.
• Friendly & Approachable Personality: Create a welcoming atmosphere for visitors.
• Customer Service Orientation: Provide helpful assistance and resolve queries effectively.
• Organizational Skills: Manage multiple tasks, maintain records, and coordinate schedules efficiently.
• Technical Proficiency: Basic knowledge of MS Office, email systems, and school ERP software (if applicable).
• Problem-S