Customer Care Executive

• Excellent English communication
• Education: UG/Graduate
• Experience: Fresher or Experienced

Key Responsibilities

1. Customer Interaction & Support

• Handle incoming and outgoing calls, emails, and chats to assist customers effectively.
• Listen carefully to customer queries and provide accurate and timely solutions .
• Respond politely and professionally to complaints, feedback, and requests.
• Guide customers through company products, services, and policies.

2. Issue Resolution & Complaint Handling

• Understand customer problems and provide step-by-step assistance .
• Escalate complex issues to supervisors or the relevant departments when necessary.
• Ensure that customer complaints are resolved within specified timelines .
• Maintain empathy and patience when dealing with difficult customers.

3. Order Processing & Service Support

• Assist customers with order placements, cancellations, returns, and refunds .
• Track and update customers regarding delivery status or service schedules .
• Coordinate with warehouse, logistics, and technical teams to ensure smooth operations.
• Ensure complete customer satisfaction from pre-sales to post-sales support .

4. Data Management & Reporting

• Maintain proper records of customer interactions, transactions, and complaints .
• Update customer databases with accurate information.
• Prepare daily, weekly, and monthly reports on customer feedback and issue trends .
• Share insights with management to improve products and services .

5. Cross-Selling & Upselling &

• Promote relevant company products or services during customer interactions.
• Identify opportunities to generate leads and convert inquiries into sales .
• Support the sales team in achieving monthly revenue targets.

Required Skills & Competencies

• Communication Skills Excellent spoken and written communication in English and regional languages .
• Customer Handling Skills Ability to remain calm, patient, and polite during interactions.
• Problem-Solving Ability Proactive in identifying solutions and resolving customer concerns.
• Technical Knowledge Familiarity with CRM tools, ticketing systems, or company-specific software.
• Multitasking & Time Management Handle multiple queries simultaneously without compromising quality.
• Teamwork & Adaptability Work effectively in collaboration with team members and other departments.