Technology Support Engineers

About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world 's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society 's evolving needs. Learn more about our What and our Why and how we can work together.
ExxonMobil 's affiliates in India
ExxonMobil 's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
ExxonMobil 's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
ExxonMobil 's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.
The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil 's operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.
What role you will play in our team
Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, field sales force and business partners. TSE are required to understand the product offer, product applications, product properties and specifications, and product documentation.
Scope:
The Technical Help Desk covers full lines of business, including PVL, CVL, Industrial, Marine, Aviation, base stocks and specialties, is fully integrated into the rest of the Technology function
Job will be based at Bangalore, Whitefield office (WFO) for 5 days in a week.
What you will do
:Timely and accurate responses to all inquiries (via telephone, fax, email, on:line chat, as appropriate) from existing and prospective customers, distributors, and EM (ExxonMobil) staff.
:Provide expert product technical and application advice (eg providing or expanding on technical data sheets, MSDS, general product content/claims/approvals, counterfeit product queries, etc, to support customer retention and improve product/service margins
:Maintain in:depth knowledge on systems (on:line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross:reference tables, etc) to enable rapid and appropriate response to queries.
:Enhance the value of key marketing and sales initiatives by providing customer and business partner support, including market insights and intelligence where appropriate
:Provide sales leads to appropriate sales channel. Maximize upsell opportunities on Flagship and Premium product through expert technical advice
:Record any customer complaints received via the Technical Help Desk, to direct to the appropriate responsible function, and support in complaint resolution
:Maintain records of interactions through appropriate THD data capture tool(s), to enable analysis and collection of insights on customer/business segments
Job Type: Permanent