Telecaller - Debt Collection

Job Summary

The Telecaller Debt Collection is responsible for following up with customers and clients to recover pending dues and overdue payments in a professional and effective manner. The role involves making outbound calls, sending reminders, negotiating repayment plans, and maintaining detailed records of conversations. The candidate must have excellent communication skills, patience, and strong convincing abilities while ensuring compliance with company policies and legal guidelines.

Key Responsibilities

A. Payment Recovery & Follow-Ups

• Make outbound collection calls to customers with overdue payments.
• Remind clients of pending dues through calls, emails, SMS, and WhatsApp as per company policy.
• Negotiate payment plans or settlement options wherever required.
• Ensure payments are collected within stipulated timelines to maintain healthy cash flow.

B. Customer Interaction & Relationship Management

• Maintain a professional and polite approach while interacting with customers.
• Understand customer issues or financial constraints and suggest suitable repayment solutions.
• Handle difficult situations with patience, empathy, and assertiveness.
• Provide customers with details about their outstanding amounts, payment modes, and due dates.

C. Documentation & Reporting

• Record all calls, promises to pay (PTP), and payment commitments accurately in the system.
• Maintain updated customer data and collection records.
• Prepare daily, weekly, and monthly reports on collections and pending amounts.
• Coordinate with the accounts and finance teams for reconciliations and payment confirmations.

D. Compliance & Quality Standards

• Follow company guidelines, policies, and scripts during calls.
• Ensure compliance with RBI, NBFC, and banking regulations wherever applicable.
• Avoid using aggressive or unethical collection methods.
• Maintain customer confidentiality and handle sensitive information securely.

Job Profile : Telecaller - Debt Collection
Industry : BPO